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Terms & Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Core Metrics Pty Ltd indicates your acceptance of these terms and conditions.

Core Metrics Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Core Metrics Pty Ltd is the service provider; it is also referred to as “The Goat Skincare”, “us” and “we”.

Customer is the person or organisation who purchases or seeks services from Core Metrics; it is also referred to as “you”.

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Core Metrics Pty Ltd.

Core Metrics Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Core Metrics, which must be received within seven days of the price increase notification.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email or Fax.

Core Metrics does not allow or support resale or export of products purchased from this site. All affiliates and third party suppliers must be approved by Core Metrics and can be done so by contacting info@core-metrics.com.au. You agree when purchasing from this site that you are doing so for internal use only, and not for resale or export.

PAYMENT

For on-line orders, accepted payments include credit cards (Visa/ MasterCard/ Bankcard/ PayPal ONLY) The title of the goods supplied does not pass to the customer from CORE METRICS until the full amount is paid to Core Metrics Pty Ltd.

WARRANTY CLAIM

All goods sold by CORE METRICS come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by CORE METRICS.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by CORE METRICS to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. CORE METRICS also reserves the right to charge the labor cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, and physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Core Metrics. CORE METRICS is not responsible for any parcel missing in transit, on its return back to CORE METRICS.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

CUSTOMS, DUTIES AND IMPORT TAXES

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

 

Privacy Policy

PRIVACY NOTICE

This site is operated by Core Metrics Pty Ltd. We take your privacy seriously because we know that you do. This Privacy Policy (“Policy”) describes how we collect and use information related to this site. This Policy does not apply to the practices of companies that we do not own or control, to persons we do not employ, or to websites we do not own or operate.

By accessing, browsing, or using this site, you acknowledge that you have read, understood, and accepted the practices described in this Policy. Please read this Policy carefully and be aware that we may change it at any time.

USE OF SITE

You can use this site to: learn about and access information provided by Core Metrics Pty Ltd, register for information and competitions offered by Core Metrics Pty Ltd. This site is intended for adults. If you are not yet 18 years old or lack the legal authority to form legally binding contracts under applicable law, please do not use this site. We do not solicit or knowingly collect any information from visitors under 18 years of age.

We do not collect personally identifiable information about you, except when you provide it to us. For example, we collect the e-mail addresses and other contact information you provide when you send us e-mail messages, complete a registration form or other submission form, request or buy goods, services or other information from us. To protect your personal information, users registering at this website must log in with an email and password.

If you opt-in to hear from us, the information you provide may be used by us to create and deliver to you newsletters or surveys, or other communications containing product information, cosmetics tips or promotions. You may change your preferences at any time clicking the “unsubscribe” link at the bottom of each e-mail you receive from us, or, if you are not a registered user, by emailing us at info@thegoatskincare.com.au

We may collect or store certain non-personally identifiable information concerning your use of this website to measure the number of visits, pages visited and average time spent on the site. We may sell or transfer such non-personally identifiable information to our affiliates, licensees and partners.

We use this information to provide you with the goods or information that you request. When visitors specifically request information from us through the site or buy goods or services from us through the site, we may use your information to provide you with information reports as well as information about goods and services offered by Core Metrics Pty Ltd. To stop getting general e-mails or communications from us, simply tell us so in a reply to any e-mail we send you.

When you use this site, please note that we use “cookies”. A cookie is a small text file that a website stores on your computer to identify you during a visit and between visits so you can avoid re-entering user ID. Like many other sites, ours uses cookies to enable our systems to recognise your browser and to navigate this site more easily. For all visitors to this site, we use cookies to collect clickstream data, including: the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the Uniform Resource Locator (URL) from which you linked to this Site; and possibly, certain other web protocol header information.

If you are a registered site user (a “User”), we use cookies to keep track of who you are so you don’t have to enter your user ID every time you visit. Through collected clickstream data, including cookies, we may also analyse Users’ Site use history. We also use information related to site pages you visit and other information you provide to us to contact you through email to send you information about Core Metrics Pty Ltd product/service offerings that may be of interest to you.

If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with any such information. However, please note, if you do not provide us with certain personal information, we may be limited in our ability to customise our services for you.

SHARING AND DISCLOSURE OF INFORMATION

Core Metrics Pty Ltd is not in the business of selling personally identifiable information to others. Core Metrics Pty Ltd may, however, share or disclose information you provide us to other companies and people under the following circumstances:

AGENTS AND SERVICE PROVIDERS

We may from time to time employ or contract with other companies and individuals to perform functions on our behalf. They have access to only such information about Users as is needed to perform their functions, but may not use any of this information for other purposes.

BUSINESS TRANSFERS

As we continue to develop our business, we might sell or buy assets. In such transactions, customer and User information generally is one of the transferred business assets. If any Core Metrics Pty Ltd assets were acquired, User information would be one of the transferred assets. We do not offer for sale personally identifiable information other than in connection with business-related transfers.

LEGAL MATTERS

Core Metrics Pty Ltd have the right to disclose any personal information about you or your use of the Service, or any other information that you submit on the site without your prior permission if that Core Metrics Pty Ltd has a good faith belief that such action is necessary to: protect and defend the rights, property, or safety of Core Metrics Pty Ltd or its affiliates, customers, or suppliers, other users of this Site, or the public; or respond to claims that any content violates the rights of third parties.

We may also disclose information, as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.

We may share any information you submit on or to the Site when we have your consent to do so or when we need to share it to provide the information or service you have requested.

Core Metrics Pty Ltd may aggregate personally identifiable information and may disclose aggregated information to third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you.

LINKS

This site contains links to other sites. The privacy policies at these other sites may be different from this Policy. Those sites’ privacy policies will govern the use of information you provide to them.

SECURITY

We place a high priority on the security of visitor and User information. Our site is secured by Shopify. Thereby offering a very high level of encryption for security. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.

We maintain the site and all associated data with technical, administrative, and physical safeguards to protect against loss, unauthorised access, destruction, misuse, modification, and improper disclosure. The information you enter on the site, including registration information are stored securely by Core Metrics Pty Ltd on our data servers. However, no computer system or information can ever be fully protected against every possible hazard. Core Metrics Pty Ltd is committed to providing reasonable and appropriate security controls to protect this Site and its information against foreseeable hazards.

STORAGE OF AND ACCESS TO INFORMATION

All information that you submit through this site is collected, stored, and processed in Australia. Core Metrics Pty Ltd may transfer User information to Core Metrics Pty Ltd offices and service providers throughout the world as we carry out our recruitment process and as we seek to improve the content of this Site.

You may review, correct, update, or delete the information that we maintain about you at any time by email notification to info@thegoatskincare.com.au. We may retain such information for a period in our backup systems as a precaution against system failures. We may retain some information for longer periods as required by law, contract, or auditing requirements.

CONTACTS AND COMPLAINTS

This site is operated by Core Metrics Pty Ltd. If you have any questions or concerns about this Policy, please e-mail us at info@core-metrics.com.au.

By using this web site, you consent to the collection, use, and transfer of your personal information as described in this Policy.